Refund Policy
We’re Here to Help with Your Returns and Exchanges
We hope you’re pleased with your purchase. However, if for any reason it doesn’t meet your expectations, you are welcome to return it to us for a full refund, store credit, or an exchange for a different size. Here’s how it works:
Returns
You can return your item for a full refund, exchange, or store credit within 14 days of delivery.
Important Return Conditions:
- Items must be unworn, unwashed, and undamaged.
- They should be in their original packaging with all tags attached.
- Unfortunately, we cannot accept items that show signs of wear or alterations.
How to Start a Return
- Request a Return: Email us at hey@bodyandbra.com with your order number and details about the return.
-
Mail Your Return: Once we confirm your return request, place the item securely in its original packaging along with the return form. Send it to:
US Return Address
Give Back Box / Body & Bra
16677 Roscoe Blvd
North Hills, CA 91343
United States
UK Return Address
Give Back Box / Body & Bra
5 Bampton Croft Emerson’s Green
BS167EN, Bristol
United KingdomNote: You are responsible for return shipping costs. We recommend using a trackable shipping method for peace of mind.
Refunds
Once we receive and inspect your return:
- Approval: If the return meets our conditions, we’ll process your refund or exchange within 7 business days.
- Refund Timeline: Refunds may take 1-2 billing cycles to appear on your statement, depending on your bank or credit card company.
We’ll notify you by email when your refund is processed. If you don’t see the refund within 15 business days after our confirmation, please contact us at hey@bodyandbra.com.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us immediately at hey@bodyandbra.com so we can make it right.
Non-Returnable Items
To maintain the quality of our products, we cannot accept returns for items that:
- Show signs of wear, washing, or alterations.
- Are not in their original packaging.
Special Exceptions
In rare cases, we may send a replacement without requiring the original item to be returned. If the replacement also doesn’t work out, both items must be returned to qualify for a refund.
We want your experience with Body & Bra to be as smooth and supportive as our garments. If you have any questions, our customer service team is always here to assist!
Comfort You Love.
Body & Bra LLC
3833 Powerline Rd
Fort Lauderdale, FL 33309
United States
Our customer service team is available everyday.
Monday to Sunday: 8:00 AM - 9:30 PM EST
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